At Assured, we recommend the following system environment:
OS and Browsers
Windows
OS: Latest version
Web Browsers: Latest version of Edge, Google Chrome, and Firefox
Screen Resolution: 1200px (width) x 900px (height) or higher
Note: As of August 2021, we no longer support Internet Explorer and the legacy version of Edge due to Microsoft discontinuing their support.
Read more about the end of support for Internet Explorer 11 and the legacy version of Microsoft Edge on Windows 10 here: Microsoft 365 Apps End of Support for Internet Explorer 11
Mac
OS: Latest version
Web Browsers: Latest version of Google Chrome, Safari, and Firefox
Screen Resolution: 1200px (width) x 900px (height) or higher
Browser Settings
Ensure that browser storage (IndexedDB) is enabled.
Third-party cookies should be allowed.
Domains
When using Assured, the following domains will be accessed from the user's environment. Please verify that your network settings allow communication with these domains:
assured.jp
c.assured.jp
p.assured.jp
lc.assured.jp
ls.assured.jp
auth.assured.jp
gcp-pooh-prd.firebaseapp.com
identitytoolkit.googleapis.com
fonts.gstatic.com
api-iam.intercom.io
widget.intercom.io
js.intercomcdn.com
nexus-websocket-a.intercom.io
o426377.ingest.sentry.io
Important for Users in China:
If you are located in China, where the Great Firewall is active, certain Google platform API endpoints such as www.googleapis.com, identitytoolkit.googleapis.com, and www.recaptcha.net in the above list may be blocked. Please ensure that the above endpoints are accessible in your network to complete the login process.
We recommend using a PC for optimal performance. Browsing from smartphones and tablets is not guaranteed to function correctly. Even in a recommended environment, issues caused by specific network settings, browser plugins, or hardware are not covered by our support.