If you are unable to sign in, please refer to the error on the screen and follow the instructions.
"Incorrect email address or password" is displayed.
💡 Please make sure you are trying to sign in to the correct application.
Assured has two services, one for cloud service users and one for cloud service providers, with different sign in pages. Please make sure that you are on the correct sign in page.
Cloud Service User Sign in Page: https://c.assured.jp/login
Cloud Service Provider Sign in Page: https://p.assured.jp/login
💡 Please make sure that your e-mail address and password are correct.
If you have forgotten your password, please click on the "Forgot your password?" link at the bottom right of the form to reset your password.
💡 Please make sure that the user has not been deleted from the organization.
The administrator of the organization can delete a user. If the user is deleted, the user will no longer be able to sign in. Please check with your organization's administrator to make sure that your user account has not been deleted from your organization.
"A mechanical input was detected. Please reload and try again." is displayed.
Upon sign in, we use reCAPTCHA to validate your request, but in some rare cases, it may incorrectly detect a normal request as a mechanical request.
We apologize for the inconvenience, but please reload the screen as instructed and try to sign in again.
Able to sign in, but gets signed out immediately.
💡 Please make sure you are using the recommended environment.
Please check the recommended web browser for usage environment.
💡 Please make sure the browser's storage feature enabled.
Assured saves the user's login session to the browser storage (IndexedDB). Please check if the storage function is enabled.
Please also clear your browser's cache, cookies, and other data, and then try logging in again to see if the problem resolves.