If the application does not display properly, please try the following steps.
The display is distorted or garbled.
First things to check:
Please make sure that you are using the recommended web browser with the appropriate screen resolution.
Please make sure that you do not have any web browser plug-ins or automatic translation functions enabled that would rewrite the display on your screen.
If this happens to you
Please try a different browser.
An error page is displayed.
First things to check:
Please make sure that your device is connected to the Internet.
Make sure that the URL displayed in your web browser is correct and not too long.
Reload the page and see if the error resolves.
Check if the error is resolved by signing out and then signing in again.
Please wait for a while and see if the error screen clears.
If this happens to you
If the screen displays "An unknown error has occurred and the page cannot be displayed." and the error screen continues to be displayed after a while, please contact our support.
The screen keeps loading or goes blank.
First things to check:
Please make sure that you are using the recommended web browser
Please make sure that your device is connected to the Internet.
Reload the page and see if the error resolves.
If this happens to you
Please clear your browser's cache, cookies, and other data, and then sign in again to see if the problem resolves. If the problem persists, please contact our support.
For Chrome: Clear cache and cookies｜Google Account Help
For Edge: View and delete browser history in Microsoft Edge | Microsoft Support
For Firefox: Clear cookies and site data in Firefox | Firefox Support
If the problem persists, please contact our support for further assistance.
Please check the following when you contact our support.
Please provide the following information:
A summary of the operation you were trying to perform (the time of the operation, the operation you performed just before the error)
The content of the error displayed on the screen
The URL of the page where the error occurred
Email address of the account that was being used
Details of the device used (PC, OS, web browser)
Whether or not the error content changes after retrying.
(If possible) Error details in the console of the developer tools