※This page is provided via machine translation. For any clarification, please reach out to support@assured.jp.
If you encounter an error while using our service, please follow the instructions displayed on your screen. Also, ensure you are using our recommended operating environment .
Common Error Messages
■"Please check your input" or similar messages:
Correct your input according to the error message. Please also check for unintended characters, such as blank spaces.
■"Re-authentication required," "Error during authentication," or similar messages:
Log out, then log back in, and try the operation again.
■"Cannot connect to server" or similar messages:
Verify that your device is connected to the internet.
■"Resource has been deleted" or similar messages:
Check if the resource you are trying to operate on still exists in the list or detail screen.
■"Connection timed out," "Mechanical input detected," or similar messages:
Reload the page and try the operation again.
Note: Assured uses reCAPTCHA to detect fraudulent activity, but it may occasionally misidentify legitimate input as mechanical.
■"Unknown error occurred" or similar messages:
Reload the page and try the operation again after a short while.
If the issue persists after reattempting, please contact support.
■When Contacting Support
To help us assist you efficiently, please provide the following information when you contact support:
1.What you were trying to do (time and steps before the error).
2.The exact error message.
3.The page URL where the error occurred.
4.Your account's email address.
5.Your device details (PC, OS, browser).
6.Did the error change when you retried?
7.(If possible) Console errors from developer tools.